The Blog
The 3 Most Important Ways to Develop a Resilient Team
In early 2022 I think we thought that we were starting to see the light at the end of the tunnel, and that maybe a look at cultivating resiliency could take a back seat to other matters for the time being. However, 2022 has been touted as THE year that people couldn't...
The Single Key to Increase Customer Loyalty
Don’t let your customers leave for a competitor, just because you make it so hard to do business with you. Your customers are busy too, with a lot of competing priorities, so help them love your company!
The Parable of the Fish & the Leader
Leaders are called leaders because they set the tone. The saying – “A fish rots from the head down” says so much about the effect that leadership has on the performance of their team, and in ending the chaos which can come.
3-Steps to Building Trust On Your Remote Team
Eleven years ago I ventured away from nearly twenty years in the corporate world and into the virtual world. I had no idea how different it would be! I was anxious to get away from the constant noise and interruptions from my fellow team members. I longed for the day...